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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Monty Reeves

Monty Reeves

November 25, 2024

5  out of  5
rating by Monty Reeves
"Phenomenal experience meeting Day and Jallah. I recommend Walter Jones and his office to everybody looking for insurance. I drove 2 hours just to meet them and received the most welcoming experience. I feel amazing after getting Life Insurance for myself and my son, they answered all of my questions and helped me understand the need for it. Thank you all !!!!!"
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David Wirts

November 7, 2024

5  out of  5
rating by David Wirts
"My car was involved in a total. DaVetta helped me through all of it, from A to Z. At the other end they were having trouble ironing out all the details. At one point they sent me the wrong amount of the check for my car. Throughout all the hiccups, I had many through this experience. DaVetta helped me through each and every one. She found phone numbers, the correct person's for me to contact. She also spoke to people in my behalf to help my ordeal along. With out her help it would have been much, much harder to get through it. You have a great team player on your staff. You should bake her a cake. David Wirts."
We responded:
"Thank you David for taking the time to leave us the awesome review! We appreciate the opportunity to serve you and earn your business. DaVetta is a asset to the team! Thanks again and please call on us whenever the need arises."
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ivan henson

November 1, 2024

5  out of  5
rating by ivan henson
"Great customer service and personalized care. I definitely recommend this company and this agency"
We responded:
"Thanks Ivan! We appreciate your business and you taking the time to leave us a great review!"
Profile photo of hunter duke

hunter duke

October 9, 2024

5  out of  5
rating by hunter duke
"They are very responsive and easy to work with! Highly recommend!"
We responded:
"Thanks Hunter, we appreciate your business and you for taking the time to leave us a review!"
Profile photo of Karen Wood

Karen Wood

October 9, 2024

5  out of  5
rating by Karen Wood
"I have contacted the office throughout the year. Whether it is about changes with my adult children affecting auto or renters or my own, the staff is consistently great. Day is thorough, dedicated, warm and knowledgeable."
We responded:
"Karen thank you so much for taking the time to leave us this amazing review! We know you have a lot of options and appreciate you giving us the opportunity to earn and retain your business."
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Grace Manger

October 4, 2024

5  out of  5
rating by Grace Manger
"Kimberle Pike - Knowledgeable, great attention to detail, quick to respond with any questions and/or concerns, thorough with every detail."
We responded:
"Thank you Grace for this great review! Please do not hesitate to reach out to our team for all of your insurance and financial service's needs."
Profile photo of Ruth Roberts

Ruth Roberts

October 4, 2024

5  out of  5
rating by Ruth Roberts
"I had the friendly yet professional experience with kalail ( forgive me for the misspelling of your name) he made comfortable in choosing State Farm m for my home. Then when I met my actual agent Walter Jones I felt that much more I was in the right place. Walter was so personable and spent time getting to know and my needs. I’m even considering bundling my other insurance with him. So all that being said he’s the man to see."
We responded:
"Thank you so much Ruth for taking the time to review our office. We sincerely appreciate your business and the awesome feedback. Please give us a call and we'll be sure to take care of bringing all of your business together. Thank you for the opportunity!"
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Brittany Grace

October 3, 2024

4  out of  5
rating by Brittany Grace
"The staff at Walter Jones State Farm are great! They were super easy to talk to and they didn't push me into switching my auto insurance with them. They did try to get me the lowest price for my auto and home insurance."
We responded:
"Thank you for those kind words and for taking the time to share that positive feedback about our team! "
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Deborah Pivec

September 26, 2024

5  out of  5
rating by Deborah Pivec
"I have been with State Farm Insurance (car and home) for over 30 years. During all those years I have experienced wonderful premiums/coverage and exceptional availability of agents. In all of those 30 years+ I have had only two different agents. I would highly recommend State Farm Insurance if you are looking for a long-term relationship with friendly, professional agents."
We responded:
"Deborah, we sincerely appreciate your business and loyalty to State Farm. It's customers like you that help keep State Farm great! Thank you for taking the time to leave us this awesome review. We are here for you to handle all of your insurance and financial service's needs. Thanks again!"
Profile photo of Joyce Wild

Joyce Wild

September 5, 2024

5  out of  5
rating by Joyce Wild
"Thank you for your quick service while helping me insure my new vehicle! Very professional and knowledgable. Joyce Addicks"
We responded:
"Thank you, Joyce, for taking the time to leave us this awesome review. We appreciate you giving us the opportunity to earn your business. Thanks again!"
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Windy Fick

July 24, 2024

5  out of  5
rating by Windy Fick
"Thankful for having an amazing insurance company! At the moment I have 3 cars and a home insured by Walter Jones - State Farm. His office staff is incredible and ever so helpful, especially Kimberle and Day! Thank you all so much :)"
We responded:
"Windy, thanks so much for this great review. We appreciate the opportunity to earn your business. Please feel free to call on us whenever you have any questions or concerns. Thanks again! "
Profile photo of Stefanie Neff

Stefanie Neff

July 18, 2024

5  out of  5
rating by Stefanie Neff
"Always so accessible and friendly. I've never had any issues with claims. Customer for almost 10 years now! Kim Pike and Kristina Shepp have always been my go-to girls for questions requests and payments! Wouldn't think of leaving you guys :)"
We responded:
"Thanks so much for this awesome review Stefanie and for allowing us to earn your business. We appreciate you! Please do not hesitate to call on us when questions arise and for all of your insurance and financial service's needs."
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Kristiana Watkins

June 7, 2024

5  out of  5
rating by Kristiana Watkins
"Christina was a blessing to have with helping my boyfriend and I switch his insurance. She was patient, understanding, and kind! I am so grateful to have had this experience with her and with state farm! I’ve never been more pleased with the service from state farm!"
We responded:
"Thank you for taking the time to leave us a review Kristiana! I'm glad that we were given the opportunity to serve you and earn the business. Please feel free to contact me or my team whenever you have any insurance and financial service's needs. Thanks again!"
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gavin jones

May 31, 2024

5  out of  5
rating by gavin jones
"Great service and the Agents we’re very helpful."
We responded:
"Thanks Gavin, we appreciate you and your business! Please feel free to call on us for all of your insurance and financial services needs,"
Profile photo of Lola Askew

Lola Askew

May 28, 2024

5  out of  5
rating by Lola Askew
"Always friendly and courteous service. Any questions I may have regarding my policy are answered in a timely manner. I receive the best rate with State Farm.... the absolute best!😊"
We responded:
"Thanks Lola! We appreciate the opportunity to earn your business. Thank you for taking the time to leave us a review. Please call on us when the need arises for all of your insurance and financial services needs!"
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Jada

May 23, 2024

5  out of  5
rating by Jada
"Agent Shepp was really helpful in letting me know all my options and never pressured me into choosing insurances right away. She gave me all options needed to make an informed decision. She knows what she is talking about and just wants you to be prepared and covered."
We responded:
"Jada, we appreciate the opportunity to earn your business. We thank you for your business and for taking the time to leave our team an awesome review. We look forward to helping you in the future!"
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Cathy Ader

May 21, 2024

5  out of  5
rating by Cathy Ader
"Day is very helpful, I've spoken to her many times and it was a pleasure to finally meet her!"
We responded:
"Cathy, thanks so much for taking the time to leave our office a review! We appreciate the opportunity to earn your business. Please feel free to call, text, email or stop by to see us when you have any questions or concerns. Thanks again!"
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Donna Klinger

May 8, 2024

5  out of  5
rating by Donna Klinger
"Wonderful agency! Day amazing. She is professional and answers all my questions. She goes above and beyond and really cares."
We responded:
"Donna thank you for taking the time to leave us a review! We appreciate your business and are here for you when you need us. Please don't hesitate to reach out!"
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Sidney Billups

May 8, 2024

5  out of  5
rating by Sidney Billups
"Kim has always been so welcoming and caring with my insurance needs. I have worked with her for years, and I will continue for years to come. She takes the stress out of dealing with insurance."
We responded:
"Thanks Sidney for taking the time to leave us this wonderful review. Kim is an amazing asset to our team. Please do not hesitate to reach out to our team if you have any questions or insurance and financial services needs. We are here for you. Thanks again!"
Profile photo of Davetta Cayson

Davetta Cayson

May 7, 2024

5  out of  5
rating by Davetta Cayson
"The Staff is amazing ‼️ Always willing to help"
We responded:
"Thank you!"
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Lawrence Pike

May 7, 2024

5  out of  5
rating by Lawrence Pike
"Great Service and Knowledgeable Staff. I've been a customer for over 27 years."
We responded:
"Lawrence, thank you for this awesome review and for your loyalty to State Farm! We sincerely appreciate your business and your trust in allowing us to be your insurer for all of these years. Please continue to call on us when you need us. Thanks again!"
Profile photo of Frank Varisco

Frank Varisco

May 7, 2024

5  out of  5
rating by Frank Varisco
"I worked with Day and I would highly recommend her. She responded promptly and thoroughly. A woman who “doesn’t let any grass grow under her feet” (as the saying goes). She contacted her sources for information and explanations and she thoroughly (from what I could tell) reviewed with me our coverage. She got back to me within a hour as she said she would. If you want someone who is active, takes initiative, wants to provide complete info and is timely, then I would suggest you ask for Day at this agency."
We responded:
"Thanks Frank for taking the time to leave us this great review! Please don't hesitate to reach our for all of your insurance and financial services needs. Thanks again!"
Profile photo of Patrick Gormley

Patrick Gormley

May 7, 2024

5  out of  5
rating by Patrick Gormley
"I needed some help with my account and a payment. Day helped me immediately. She was very kind, understanding, and professional. With her knowledge, I was quickly guided through the process and resolution. I can't thank her enough. People like Day at this Agency are one of the primary reasons I have been doing business with State Farm for 30 + years."
We responded:
"Thanks Patrick for leaving us this fantastic review! My team and I work hard to service and appreciate our customers. She is an asset to the team! Thanks again for your loyalty and business with State Farm!"
Profile photo of Zafir Salaam

Zafir Salaam

April 29, 2024

5  out of  5
rating by Zafir Salaam
"I’m a currently a policy holder. And my experience with Ms. Theresa and Jallah have be outstanding these two members are honestly the only reason why I haven’t switched my insurance yet. What I get from them both representatives are clear communication, breakdowns of why my bill is… check up calls when they haven’t seen consistency on my end.. emails to remind of what we spoke about in detail. I feel the members go out of there way to make sure my concerns are met. Even though it’s actually their job lol. But I definitely appreciate all that they do for me and I highly recommend State Farm but only as a package deal if you get MS. Theresa Roberts or MR. Jallah Colvin"
We responded:
"Thanks Zafir! We appreciate your loyalty and your hard earned business. It is indeed relationships that separate us. We appreciate you taking the time to leave this great feedback. Thanks again for your business and please do not hesitate to reach out with any questions or concerns!"
Profile photo of Keith Dennis

Keith Dennis

April 21, 2024

5  out of  5
rating by Keith Dennis
"Met our agent Walter Jones for the first time yesterday (just changed from another State Farm agent). Walter listened, addressed our concerns, introduced us to his staff and at the end of the day saved us money."
We responded:
"Thanks Keith! It was great to meet you and your wife. I'm glad that you were able to come in and meet face to face to review your policies. Thank you for the review and for being a loyal State Farm customer."