State Farm® Insurance Agent Walter Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tai Wilkerson
December 22, 2025
5
out of
5
rating by Tai Wilkerson
"Great people, great rates ,"
We responded:
"Thank you, Tai We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
herdingcats dougherty
December 16, 2025
5
out of
5
rating by herdingcats dougherty
"Kim is just fantastic. Have been with this agency for over 20 years and she has constantly provided personalized, thoughtful, and EXCELLENT customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Tom Kilchenstein
December 15, 2025
4
out of
5
rating by Tom Kilchenstein
"Kim and everyone in the office are very friendly and quick to assist"
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
Berta Howell
December 15, 2025
5
out of
5
rating by Berta Howell
"Kim has great customer service!! I enjoy working with her on my insurance needs."
We responded:
" Thank you, Berta, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Kim is a great asset to our team"
Sandy Eshelman
December 15, 2025
5
out of
5
rating by Sandy Eshelman
"I've worked with Kim in Walter Jones's office for many years. She is the epitome of helpfulness, understanding and professionalism. She goes above and beyond to assist me whenever I have a question or an issue. Top Notch customer service from this office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Kim and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Sandy,"
Donna Smith
December 14, 2025
5
out of
5
rating by Donna Smith
"Over all my years of having auto insurance, this Statefarm Parville office was the best decision I made. Mr Jones and Staff are very friendly , professional, Agent Davetta has always professionally answered my questions with patience whenever I call or go to the office. I always feel comfortable"
We responded:
"Thank you for reviewing our State Farm office! Davetta is fantastic We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Antonio Norman
December 10, 2025
5
out of
5
rating by Antonio Norman
"Mrs day and Mrs Michelle always do a remarkable job each and every time they help me , I wouldn’t never change nothing about their outstanding service. They make you feel like family every time I’m on the phone with Mrs day and Mrs Michelle . They will always get 100 million percent from me , most of all I love their hard work and dedication to me as a customer outstanding service!! From Antonio Norman, Ps Mrs Day is the one I always talk to but Mrs Day and Mrs Michelle is remarkable to my wife and myself 🙏🏿🙏🏿"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Alysen McCaughey
December 3, 2025
5
out of
5
rating by Alysen McCaughey
"Jallah made my transition to MD so easy with excellent customer service and communication. Thank you guys!"
We responded:
"Thank you, Alysen, for the review. I'm glad to hear that Jallah helped make your transition to MD an easy one. We take pride in taking care of our customers with excellent customer service. "
Drew Maricle
November 26, 2025
5
out of
5
rating by Drew Maricle
"Kim at the office was really helpful during my new condo search. She never complained about me requesting multiple properties. When I finally closed on a property. The office was quickly able to change my insurance for my new address. Great service."
We responded:
"Thank you Drew. We appreciate your review! We are delighted to know you had a great experience with Kim and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Shareena Love
November 24, 2025
5
out of
5
rating by Shareena Love
"Kim has great customer service! She takes care of my needs in a caring and timely manner!"
We responded:
"Thank you, Shareena, for taking the time to share your thoughts! Kim is awesome! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Kevin Johnson
November 24, 2025
5
out of
5
rating by Kevin Johnson
"My wife and I have been with this agency for as long as I can remember and they’ve always done an amazing job when it comes to us. Kimberle is who I usually deal with and she’s absolutely amazing. She takes care of us every step of the way. Thank you so much for everything"
We responded:
"Thank you, Kevin, for you and your family being long time State Farm customers. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Kim is an amazing asset to our team. "
Angela Townsend
November 22, 2025
5
out of
5
rating by Angela Townsend
"State Farm Insurance is the best, I've had only great service from State Farm, they are reliable, professional, & Knowledgeable about what their business can give you, I wouldn't have any other insurance 😉, the price is very affordable 🙂"
We responded:
"Thank you, Angela, for leaving our office this awesome review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Shirley Parana
November 21, 2025
5
out of
5
rating by Shirley Parana
"Kim Pike is always so patient and kind! She always answers my questions quickly and in a timely manner!"
We responded:
"Shirley, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Kim is awesome!!! If you ever have any questions or need assistance, we’re here to help!"
Sharlyn Pantalunan
November 21, 2025
5
out of
5
rating by Sharlyn Pantalunan
"Kim Pike is always so helpful and has great customer service!"
We responded:
"Thank you Sharlyn for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Leewina DeSantis
November 20, 2025
5
out of
5
rating by Leewina DeSantis
"He is very professional and so are his secretaries. They're a very patient and nice and explain everything so you can understand it."
We responded:
"We appreciate your review Leewina! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
zu goddess
October 31, 2025
5
out of
5
rating by zu goddess
"Day is wonderful person she's very helpful and kind. Thank you again for your help."
We responded:
"We’re honored by your positive feedback! Day is a great asset to our team. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Cory Poulsen
October 31, 2025
5
out of
5
rating by Cory Poulsen
"Great customer service, calls are picked up when I call, workers are friendly. One time they told me they would call me back about my problem and they did ! Felt good to good solutions to my problem that quick!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Samira Davis
September 10, 2025
5
out of
5
rating by Samira Davis
"The employees at State Farm in Parkville always make sure their customers get everything they need, one employee in Particular is Da’vetta Cayson she’s hard working person and really sweet"
We responded:
"Thank you, Samira, for taking the time to leave us an awesome review. DaVetta is an amazing asset to the team. Please don't hesitate to contact us should you have any questions or concerns. Thanks again!"
D Vogel
August 25, 2025
5
out of
5
rating by D Vogel
"Walter Jones Agency is one of the BEST I have ever known. His staff is great and KIMBERLE is an outstanding Personal Account rep that has always responded to me in RECORD time! I can't possibly tell you how grateful I am to her and the agency!. At one point, State Farm tried to shift me to another agency, and I refused to go and they let me stay where I felt most comfortable!"
We responded:
"Thank you so much for your wonderful feedback! We are thrilled to hear that you've had such a great experience with our agency and that Kimberle has been able to provide you with the outstanding service you deserve. Our team truly values building lasting relationships and it means a lot to know you feel comfortable and supported with us. We're grateful for your trust and loyalty, and we look forward to continuing to serve you!"
Angela R Townsend
July 29, 2025
5
out of
5
rating by Angela R Townsend
"I've had State Farm for 4y, I recommend them to anyone looking for great insurance at a low price"
We responded:
"Angela thank you for this awesome review! We appreciate the opportunity to earn your business. Please call on us should the need arise for any insurance or financial service's needs. Thanks again!"
Christian Ramsey
July 24, 2025
5
out of
5
rating by Christian Ramsey
"Great experience with my local State Farm team. Wendy was patient and helpful. Means a lot that there is still a human touch to working with new clients. Plus I saved $$$."
We responded:
"Christian thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Uzair Hashmi
July 9, 2025
5
out of
5
rating by Uzair Hashmi
"Great experience with the team! Wendy was incredibly helpful in getting me set up with both home and auto insurance. She took the time to explain everything clearly and made the entire process smooth and stress-free."
We responded:
"Uzair we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Bhupinder Bhutta
July 2, 2025
5
out of
5
rating by Bhupinder Bhutta
"“I had an amazing experience From the moment I walked in, the staff was friendly and helpful. Dave made the whole process smooth, The customer service was top-notch"
We responded:
"Thank you for taking the time to leave our team this awesome review rating! We appreciate your business."
Chereese Johnson
June 20, 2025
5
out of
5
rating by Chereese Johnson
"State Farm pisses me off on the daily (all insurance companies do it’s not their fault), but THIS PARTICULAR branch is why I won’t leave State Farm. EVERY person that I have ever dealt with at this particular location has been nothing but sweet, kind, and understanding. They have unknowingly helped me so much and are never judgey always willing to go the extra mile. If I could give them 20 stars I would. This is the best group of individuals here ! Forget Jake, they should all be the faces of State Farm !"
We responded:
"Chereese, we are so glad that we have earned your business! Thank you so much for trusting us with your insurance needs. We appreciate this amazing review. Please do not hesitate to call on us again when the need arises!"
Charles Smith
June 11, 2025
5
out of
5
rating by Charles Smith
"What a great company, and what great people! Had an accident which was completely my fault. Within the hour State Farm had arranged a shop which is repairing my vehicle even as we speak. Also arranged a loaner car for me. Was very concerned State Farm would cancel my insurance policy. Multiple people assured me that that would not happen, and I was thanked for having a great driving record. They insisted I was a great customer and State Farm was fortunate to have me as a customer. Everyone was so professional, kind and courteous. I would never,ever, consider doing business with any other insurance! I thank everyone I spoke with for such excellent customer service!!!!"
We responded:
"Charles, thank you so very much for your kind words about State Farm and our office. We appreciate your business and work hard to earn it. Thank you for taking the time to leave us this review and please don't hesitate to call on us for any concerns or questions. Thanks again!"