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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dale Stalley

February 4, 2026

5  out of  5
rating by Dale Stalley
"My crew over at State Farm helped me fast and got my truck set up to get fixed in no time I recommend them to everyone at Walter Jones agency"
We responded:
"Thank you so much for the 5-star rating, Dale! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Dana Joppy

January 27, 2026

5  out of  5
rating by Dana Joppy
"I was trying to find cheaper car insurance. I went to state farm they where very helpful with getting me a lower rate in coverage."
We responded:
"Dana, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Walter Jones’s Team here in our Parkville office. "
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Rebecca Burgess

January 16, 2026

5  out of  5
rating by Rebecca Burgess
"Theresa Roberts was fantastic! She helped me in many way even passing me to Kim who was helpful too I was with my insurance company for many years Theresa made it a smooth transition"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Walter Jones’s Team. "
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Linda France

January 16, 2026

5  out of  5
rating by Linda France
"Really good office. They are on the ball. Affordable prices and great service!"
We responded:
"Thank you so much for the 5-star rating, Linda! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Alyssa Joy

January 16, 2026

5  out of  5
rating by Alyssa Joy
"State Farm Insurance is the best they are knowledgeable about what their business can give you and help the best that they can with explaining situations and solutions"
We responded:
"Alyssa, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Walter Jones’s Team here in our Parkville office. "
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Asmamaw Teshome

January 16, 2026

5  out of  5
rating by Asmamaw Teshome
"Nice customer care and service!!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Walter Jones’s Team. "
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Abhishek Singh

January 14, 2026

5  out of  5
rating by Abhishek Singh
"We had such a positive experience with State Farm. From start to finish, everyone was kind, professional, and genuinely helpful. Theresa was amazing to work with—she was patient, attentive, and made sure all of our questions were answered. It’s reassuring to work with people who truly care about their clients. I would highly recommend State Farm to anyone looking for insurance and great people to work with."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Walter Jones’s Team here in Parkville . "
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Brianna Mears

January 13, 2026

5  out of  5
rating by Brianna Mears
"Theresa is fantastic. She was beyond helpful, knowledgeable and caring. She handled my concerns and issues swiftly. I would absolutely recommend working with Walter Jones’s agency."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Walter Jones’s Team. "
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Wanda

January 13, 2026

5  out of  5
rating by Wanda
"Day is really skilled in customer service. I've been taken care of like family with her. My best interest is her concern. I was nervous about changing insurance companies. But after all her knowledge and care it's been a piece of cake. Thank you Day. Mr. Jones she's an angel. The best."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Walter Jones’s Team here in Parkville . "
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Tammy Singh

January 13, 2026

5  out of  5
rating by Tammy Singh
"State Farm has been wonderful to work with. The staff is friendly, knowledgeable, and truly cares about their customers. Theresa was especially helpful—she took the time to answer all my questions and made sure I felt confident with my coverage. I would absolutely recommend them to anyone looking for insurance with great people behind it."
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Jodi BottleOf

January 9, 2026

5  out of  5
rating by Jodi BottleOf
"Day is so kind & helpful - I dropped my car off to get it fixed & when I got to the rental car place, there wasn’t a reservation. I was put on hold with a claims adjuster, then waited 20 mins for someone else to call back who never did. I paid out of pocket, and within 5 mins of me contacting Day, the situation was resolved & I was refunded. Very personable & happy to help!"
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George Burton

January 8, 2026

5  out of  5
rating by George Burton
"Everything was handled quickly and professionally. The agent I spoke with (Jallah) answered all my questions and saved me money on my Homeowners Insurance. Thank you for the prompt service. I look forward to dealing with State Farm in the future."
We responded:
"George, thanks so much for this awesome review. Jallah is an amazing member of the team! We know you have many options so thank you for choosing us. Please don't hesitate to reach out to us should the need arise."
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Keith Hutchins

January 8, 2026

5  out of  5
rating by Keith Hutchins
"Agents are very nice go over polices step by step hellping you understand the importance of being cover"
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Wag4life 323

December 28, 2025

5  out of  5
rating by Wag4life 323
"I must say the assistant was very knowledgeable and helpful in getting me the discount and savings from my previous insured company."
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Tai Wilkerson

December 22, 2025

5  out of  5
rating by Tai Wilkerson
"Great people, great rates ,"
We responded:
"Thank you, Tai We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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herdingcats dougherty

December 16, 2025

5  out of  5
rating by herdingcats dougherty
"Kim is just fantastic. Have been with this agency for over 20 years and she has constantly provided personalized, thoughtful, and EXCELLENT customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tom Kilchenstein

December 15, 2025

4  out of  5
rating by Tom Kilchenstein
"Kim and everyone in the office are very friendly and quick to assist"
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
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Berta Howell

December 15, 2025

5  out of  5
rating by Berta Howell
"Kim has great customer service!! I enjoy working with her on my insurance needs."
We responded:
" Thank you, Berta, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Kim is a great asset to our team"
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Sandy Eshelman

December 15, 2025

5  out of  5
rating by Sandy Eshelman
"I've worked with Kim in Walter Jones's office for many years. She is the epitome of helpfulness, understanding and professionalism. She goes above and beyond to assist me whenever I have a question or an issue. Top Notch customer service from this office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Kim and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Sandy,"
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Donna Smith

December 14, 2025

5  out of  5
rating by Donna Smith
"Over all my years of having auto insurance, this Statefarm Parville office was the best decision I made. Mr Jones and Staff are very friendly , professional, Agent Davetta has always professionally answered my questions with patience whenever I call or go to the office. I always feel comfortable"
We responded:
"Thank you for reviewing our State Farm office! Davetta is fantastic We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Antonio Norman

December 10, 2025

5  out of  5
rating by Antonio Norman
"Mrs day and Mrs Michelle always do a remarkable job each and every time they help me , I wouldn’t never change nothing about their outstanding service. They make you feel like family every time I’m on the phone with Mrs day and Mrs Michelle . They will always get 100 million percent from me , most of all I love their hard work and dedication to me as a customer outstanding service!! From Antonio Norman, Ps Mrs Day is the one I always talk to but Mrs Day and Mrs Michelle is remarkable to my wife and myself 🙏🏿🙏🏿"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Alysen McCaughey

December 3, 2025

5  out of  5
rating by Alysen McCaughey
"Jallah made my transition to MD so easy with excellent customer service and communication. Thank you guys!"
We responded:
"Thank you, Alysen, for the review. I'm glad to hear that Jallah helped make your transition to MD an easy one. We take pride in taking care of our customers with excellent customer service. "
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Drew Maricle

November 26, 2025

5  out of  5
rating by Drew Maricle
"Kim at the office was really helpful during my new condo search. She never complained about me requesting multiple properties. When I finally closed on a property. The office was quickly able to change my insurance for my new address. Great service."
We responded:
"Thank you Drew. We appreciate your review! We are delighted to know you had a great experience with Kim and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shareena Love

November 24, 2025

5  out of  5
rating by Shareena Love
"Kim has great customer service! She takes care of my needs in a caring and timely manner!"
We responded:
"Thank you, Shareena, for taking the time to share your thoughts! Kim is awesome! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Kevin Johnson

November 24, 2025

5  out of  5
rating by Kevin Johnson
"My wife and I have been with this agency for as long as I can remember and they’ve always done an amazing job when it comes to us. Kimberle is who I usually deal with and she’s absolutely amazing. She takes care of us every step of the way. Thank you so much for everything"
We responded:
"Thank you, Kevin, for you and your family being long time State Farm customers. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Kim is an amazing asset to our team. "